Privacy Policy
Ctrl Alt Believe is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. We operate in accordance with the Privacy Act 2020 (New Zealand).
1. What Information We Collect
When you visit our website or make a purchase, we may collect:
- Name and email address
- Billing and shipping address (for physical product orders)
- Payment information (processed securely via our payment provider — we do not store card details)
- Order history and purchase details
- Website usage data (via cookies — see Section 6)
- Any information you voluntarily provide (e.g. in contact forms or review submissions)
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send you order confirmations and delivery updates
- Send review request emails following your purchase (you can opt out at any time)
- Send newsletters and promotional emails (only if you have opted in)
- Respond to your enquiries and provide customer support
- Improve our website and products
- Meet our legal and tax obligations
3. Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties only where necessary to operate our business, including:
- Payment processors (to handle secure transactions)
- Courier and shipping providers (to deliver physical orders)
- Email marketing platforms (to send newsletters, if you have opted in)
- Website hosting and analytics providers
All third parties are required to handle your information securely and in accordance with applicable privacy laws.
4. Newsletter & Marketing
If you subscribe to our newsletter or opt in at checkout, we will send you emails about our products, offers, and content. You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us at hello@ctrlaltbelieve.co.
We will not send you marketing emails without your consent.
5. Review Requests
We will send you an email invitation to review your purchase. This is sent via our website’s review system. Your review (if submitted) may be displayed publicly on our website.
6. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use them to:
- Remember items in your shopping cart
- Understand how visitors use our website (analytics)
- Improve site performance
You can disable cookies in your browser settings, though this may affect some website functionality.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are typically retained for 7 years for tax purposes.
8. Your Rights
Under the Privacy Act 2020 (New Zealand), you have the right to:
- Request access to the personal information we hold about you
- Ask us to correct any inaccurate information
- Ask us to delete your information (where legally permissible)
- Withdraw consent for marketing at any time
To exercise any of these rights, please contact us at hello@ctrlaltbelieve.co.
9. Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. Payment information is handled by secure, PCI-compliant payment processors. However, no internet transmission is completely secure, and we cannot